Shipping policy

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Thank you for choosing Portableplaywow. Here we detail our Shipping Policy to ensure your shopping experience transparent and satisfactory:

Processing times Shipping

Fast processing: All orders placed before 2:00 PM are processed within 1 to 9 business days (Monday to Saturday).
Exceptions: We do not ship or deliver on Sundays or public holidays.
High volumes of orders: In case of high demand, shipments may experience slight delays. We will notify you of any significant delay by e-mail or phone.

Shipping costs and Delivery Times

Destination	Shipping method	Estimated time of Shipping	Shipping cost
All countries	Delivery company	5-9 business days	Free

Note: Delivery times are approximate. The occasional delays may occur due to external factors.

Shipping confirmation and Tracking

Once your order is shipped, you will receive a confirmation email with the tracking number accordingly.
Tracking numbers will be active within 24 hours after shipment.

Customs, Taxes, and Fees

The additional charges applied during or after shipping (tariffs, taxes, etc) are the responsibility of the customer.
Portableplaywow does not cover these additional costs.

Damage during Shipment

Portableplaywow not responsible for products lost or damaged in transit.
In case you receive a damaged product, please contact directly with the shipping company to file a claim.
Important: Keep the original packaging and the damaged products to support your claim.

Returns policy

Conditions of Return

Returns are only accepted for products in their original state and packaging.
The products used or damaged by the customer are not eligible for refund.

How to Request a Refund

To request an RA# (Return Authorization Number):
Send an email to soporte@portableplaywow.com explaining the reason for the return, and including pictures or videos of the product.
Get the instructions:
After approval, we will send you the RA# and the address of the nearest warehouse to make the return.
To guarantee the shipping:
Use a trackable mail as we are not responsible for packages lost.

Processing of the Refund

Once you have received the package, we will inspect the product and will issue the refund to the original payment method.
You will receive a confirmation email with the details of the refund.

Internal Links

Returns policy
Contact us

If you have any additional questions, do not hesitate to contact us at soporte@portableplaywow.com. Thank you for trusting in Portableplaywow!